Checkpoint 01$4,335.94Apr 1–May 5, 202643 orders in the opening period.
Trained support specialists
We deploy trained support specialists for brands and affiliates.
One trained standard, built around your brand — every conversation handled in your voice, from your approved playbook. Pick the track that fits your business.
Brands
A trained support desk in your inbox: fast ticket replies, fewer chargebacks, and a reputation you don't spend your week defending.
- Customer support team
- Chargeback & refund mitigation
- Reputation management
Creators & affiliates
A chat team that turns followers into customers: every question answered in your voice, on your guidelines.
- Dedicated chat team
- Followers into customers
- Answered in your voice
How it works
One trained standard for every conversation.
The mechanism is the same whether we’re answering a buyer’s DM or a customer’s support ticket: trained people, working from your approved playbook, in your voice.
- 01
Voice mapping
We map your tone, vocabulary, boundaries, links, and the phrases your team should never use, so every reply sounds like you.
- 02
Approved knowledge
Every answer starts from an approved source of truth — your SOPs and product facts — never a guess or a hallucination.
- 03
Intent routing
Conversations are routed by intent: curiosity, purchase, support, partnership, and complaints each take the path you define.
- 04
Follow-up
High-intent conversations are tagged, revisited, and moved toward a clear next step instead of dying after one reply.
- 05
Daily quality control
Every day, conversations are reviewed for accuracy, voice, and missed saves before bad habits compound.
- 06
Feedback loop
You see the questions, objections, and gaps shaping sales, so your content and offers get sharper every week.
Expert-trained staffHuman-managed, not a botCompliant messaging100% account securityProven ecommerce experience
Selected case studies
Real results from the accounts we run.
Trained specialists on every conversation — a brand’s support tickets, a creator’s DMs — handled in your voice, around the clock, so you run the business instead of the inbox.
Checkpoint 02$15,353.13May 1–31, 2026124 orders at a $123.82 average order value.
Checkpoint 03$27,049.92Quarter to dateRecorded total sales, quarter to date.
Case 02 · Customer growth$1,907Revenue up 88.2% with zero refunds16 orders · 14 new customers.
Case 03 · Conversion efficiency$1,624.01Jun 1–16 vs May 16–31, 2026Total sales up 164% while sessions fell 51%.
Case 04 · Profitability$9,958.72Jan 1–6, 202636.9% net margin · 3.44 ROAS.
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In their words
What creators say.
Real feedback from the creators whose inboxes we operate.
Best decision I made this year. My DMs finally convert instead of sitting on read.
The team answers in my voice. Followers can't tell it isn't me, and I got my nights back.
Someone asked about my code at 2am and got the answer in minutes. That sale would've leaked.
Weekly reports show me exactly which questions keep coming up. My content basically writes itself now.
I was skeptical about account access. Their offboarding and permissions were documented before we launched.
A video blew up overnight: 400 DMs. Every single one got a real reply. Nobody left hanging.
Escalation rules mean the tricky questions come straight to me. Everything else is handled. Clean.
They mapped exactly where I was losing sales. Worth it just for that clarity.
Feels like a real team, not a chatbot. Sensitive conversations never get handed to a bot.
Repeat customers went up the month I started. Fast, on-brand replies do more than I expected.
Pricing
Pay per ticket. No monthly plan.
One price for every conversation we handle. Your bill follows your volume: a busy month costs more, a quiet month costs less.
500 tickets
Your helpdesk already counts this. Take last month’s ticket count and multiply by $3.
Usage-based
$3per ticket
A ticket is one customer conversation, answered start to finish, however many replies it takes.
- Trained specialists, answering in your voice
- Every answer from your approved SOPs
- Escalations routed the way you define
- Daily quality control on every conversation
Custom?
Book a callGet started
Book a call and we’ll map it to your business.
A quick call to see exactly how a trained team would run your conversations. Pick your side and let’s talk.
Before you hand over the room
The questions to ask any chat partner.
Clear answers before account access. No surprises after launch.
01Is this an AI chatbot?+
No. The operation is human-managed. Automation supports tagging, retrieval, summaries, and quality control, but conversations are handled by trained people, not an unsupervised bot.
02Do I keep control of my accounts?+
Yes. You retain account and audience ownership and access. Operating scope, permissions, data handling, and offboarding are documented before launch.
03How is performance measured?+
We set a useful baseline in the first days of onboarding, then report on coverage, response time, qualified intent, follow-up, approved-link activity, escalations, and QA.
04What routes to escalation?+
Refund exceptions, complaints, and anything outside your policy route to the escalation path you define during onboarding, every time, never improvised.
Two markets, one standard.
Put a trained team on every conversation.
Book a call and we’ll show you how a trained team would handle your conversations, in your voice, from your approved playbook.